Patient Support

We are here to assist

Questions regarding your therapy, device usage, or order status? Our support team replies within one business day.

Direct Contact

Use the secure form provided, or reach out to our team directly via email.

Email Support velurairis@gmail.com Standard response within 24 hours
Operating Hours Monday – Friday 9:00 AM to 5:00 PM (EST)
Warranty & Returns 30-Day Evaluation Period Hassle-free return processing

Therapy Guarantee. If the Velura Iris does not meet your clinical expectations, contact us within 30 days to initiate a full refund. No prescription required for return.

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