Refund policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unopened, unused, unaltered, and in its original packaging. Products that have been opened, used, or tampered with are not eligible for return. Proof of purchase (order confirmation or receipt) is required.

To request a return, contact us at velurairis@gmail.com. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. Please note that our warehouse is located outside the EU, which means return shipping costs from European countries can be significant. Unless the item is defective or incorrect, customers are responsible for return shipping costs. For minor issues we may offer a partial refund or replacement as a more practical alternative — please contact us first.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately at velurairis@gmail.com with your order number and clear photos of the issue. We will evaluate the situation and provide a resolution.

Non-Returnable Items

We do not accept returns for:

•       Opened or used products

•       Items showing signs of misuse or intentional damage

•       Items returned without prior authorization

•       Items where the 30-day return window has passed

If you are unsure whether your product qualifies, contact us before initiating a return.

Exchanges

We do not process direct exchanges. If you would like a different item, you must return the eligible product and place a new order separately.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a European Union country, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason, in accordance with EU Directive 2011/83/EU. The item must remain unopened, unused, and in its original packaging, with proof of purchase. To exercise this right, notify us within 14 days of delivery by emailing velurairis@gmail.com.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at velurairis@gmail.com.

Contact

For all return and refund enquiries: velurairis@gmail.com