Terms of service

Welcome to Velura. The terms "we", "us" and "our" refer to Velura. Velura operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Velura is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. To use the Services you may be asked to provide information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or licence your account to any other person.

Section 2 — Our Products

We have made every effort to represent our products accurately. However, colours or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the appearance or quality of any product will meet your expectations or be identical to how it is depicted in our store.

All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Velura reserves the right to accept or decline your order for any reason. Your order is not accepted until Velura confirms acceptance and processes your payment. Please review your order carefully before submitting. In the event that we do not accept, change, or cancel your order, we will notify you using the contact details provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include customs or import charges. Taxes and VAT are applied where required by applicable law.

You agree to provide current, complete and accurate payment and account information for all purchases. You agree to promptly update your account information, including email address and payment details, so that we can complete your transactions and contact you as needed.

Section 5 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Full details are set out in our Shipping Policy.

Note for EU customers: Under EU consumer law (Directive 2011/83/EU), risk of loss or damage to goods passes to you only upon physical receipt of the goods, not upon handover to the carrier. Your statutory rights in this regard are unaffected by these Terms.

Section 6 — EU Consumer Rights

If you are a consumer in the European Union, you benefit from the following mandatory protections that cannot be excluded or waived by contract:

•       14-day right of withdrawal under EU Directive 2011/83/EU (see our Return & Refund Policy for full details)

•       Statutory 2-year legal guarantee of conformity under EU Directive 1999/44/EC

•       Protection against unfair contract terms under the EU Unfair Contract Terms Directive

 

Nothing in these Terms limits or excludes any right you hold as an EU consumer under applicable mandatory law.

Section 7 — Health & Medical Disclaimer

The Velura Iris™ is a consumer wellness product and is not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. References to peer-reviewed research on our website are for informational purposes only and relate to the general therapeutic approach of warm compress therapy, not to our specific product.

If you have a diagnosed eye condition, have recently undergone eye surgery, or are under the care of an eye care professional, please consult them before use.

Section 8 — Intellectual Property

Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Velura, its affiliates or licensors, and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Velura’s names, logos, product and service names, designs, and slogans are trademarks of Velura or its affiliates. You must not use such trademarks without our prior written permission.

Section 9 — Optional Third-Party Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or representations of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use of such tools is entirely at your own risk.

Section 10 — Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the content, accuracy, or practices of any third-party websites. If you leave our Services to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.

Section 11 — Relationship with Shopify

Velura is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Velura. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Velura, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Velura.

Section 12 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, available on our website, and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Section 13 — Feedback

If you submit ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to all Feedback you submit, and that your Feedback will comply with these Terms.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.

Section 14 — Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice, including after you have submitted your order.

Section 15 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, harm, defame or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or spam; (g) to impersonate any person or entity; or (h) to engage in conduct that restricts or inhibits anyone’s use of the Services.

You also agree not to upload viruses or malicious code, collect personal information of others without consent, scrape or extract data from the Services using automated tools or AI agents, or circumvent any security or access control measures.

Section 16 — Agents

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person and that can be executed without direct supervision. No Agent may access, use, or interact with the Services unless it: (i) identifies itself as an Agent in all HTTP/HTTPS request headers; (ii) discloses the name of the Agent; (iii) does not mimic human behaviour or circumvent CAPTCHAs; and (iv) responds truthfully to any prompt seeking to determine whether interactions are from a human or computer. We may limit, by technical measures, whether and how any Agent accesses the Services.

Section 17 — Termination

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy will survive any termination.

Section 18 — Disclaimer of Warranties

The information on the Services is provided for general information purposes only. Except as expressly required by applicable law, the Services and all products offered through the Services are provided "as is" and "as available" without any representations, warranties or conditions of any kind, either express or implied.

EU consumers: The above disclaimer does not affect your statutory rights, including the mandatory 2-year legal guarantee of conformity under EU law, which applies regardless of any contractual disclaimer.

Section 19 — Limitation of Liability

To the fullest extent permitted by applicable law, Velura, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or replacement costs, arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law, including mandatory EU consumer protection law.

Section 20 — Indemnification

You agree to indemnify, defend and hold harmless Velura, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

Section 21 — Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Section 22 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and us and govern your use of the Services.

Section 23 — Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

Section 24 — Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Latvia. You and Velura agree to submit to the non-exclusive jurisdiction of the Latvian courts for the resolution of any disputes arising from these Terms or your use of the Services.

As an EU consumer, you may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Nothing in this section affects your rights as an EU consumer to bring proceedings in the courts of your country of residence.

Section 25 — Changes to These Terms

We reserve the right to update, change or replace any part of these Terms by posting updates on our website. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms. You can always review the current version of these Terms on our website.

Section 26 — Contact

Questions about these Terms should be sent to: velurairis@gmail.com

Registered address: Pārbrauktuves iela 9B - 19

Company registration number: 40003692110

VAT number: [LV + VAT NUMBER, if VAT registered]